Make sure the add-on is installed for your Google Workspace domain. Sign in with your institution account and check that the add-on is enabled in your Google Meet sidebar.
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Cannot save attendance
Ensure you have linked the meeting to a course using the course selector in the add-on sidebar. Attendance is only saved once a course is linked.
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Authentication errors
Sign out of the add-on and sign in again using the "Sign in with Google" button. Ensure popups are allowed for app.attendancex.io in your browser settings.
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Participants not showing up
The add-on polls for live participants. If the meeting has just started, wait a few seconds and the participant list will populate automatically.
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Access denied / not approved
Your account may be pending approval by your institution administrator. Contact your school manager to grant you access in the AttendanceX dashboard.
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Frequently Asked Questions
Does this work directly with Google Classroom?
Yes. AttendanceX integrates directly with Google Classroom and syncs courses, rosters, and sessions automatically.
Can I track attendance for the entire school?
Yes. Administrators can view attendance across all classrooms, teachers, programs, and the entire institution from the analytics dashboard.
Does it send notifications to students?
Yes. AttendanceX can automatically send SMS and email notifications for absences, late arrivals, and pre-class reminders.
Is it free?
It is free for individual teachers. Schools and institutions can upgrade for advanced features including analytics, reporting, and bulk notifications.
Can I export attendance reports?
Yes. Reports can be exported for internal use, compliance requirements, or external audits in multiple formats.
Is my data secure?
All data is stored in Google Cloud Firestore, encrypted at rest and in transit. Data is scoped to your institution and never shared with third parties.
Still need help?
Our team typically responds within 24 hours on business days.